Placing an Order
When you place an order from twobostons.com, here is what you can expect:
1. Your order is very important to us - an individual customer care specialist has been assigned to handle it.
2. You will be contacted within a maximum of 2 business days if the product you ordered is out of stock - this is not likely, as the online store is tied to our in-stock inventory. If you order on a weekend or national holiday, please account for the 2 following business days.
3. Your order will be shipped within 2 business days after receipt of the order - if your order cannot ship within this timeframe, we will call or email you (depending on your preference, which you will inform us of during the checkout process).
Shipping & Handling
* Free shipping on orders of $30 or more
We are proud to offer free shipping for orders of $30 or more*! For those orders less than $30, we charge a flat shipping rate of $6. Orders using this shipping method will be shipped UPS or USPS ground.
*Please note items with Free Shipping, will display the Free Shipping graphic on their order page.
You will also have the option to select other UPS methods if you need expedited shipping. Please note that orders will still need to be packed prior to shipping out - if receipt of an order by a specific date is needed, please note it in the comments during checkout and we will confirm back if we are unable to accommodate the request.
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You will notice that some items are not available for online purchase (dog food would be a good example). This is intentional as we want to be able to show the breadth of our selection online as well as have the educational resource for online/in-store customers, but do not ship these items due to the weight/size of the item. We apologize for this inconvenience, but do not ship large and/or heavy items that would incur expensive "gotcha" surcharges to our customers. These items are posted on our website to demonstrate to extent of our product range, as well as to serve as an educational resource.;
Finally, you will note that a few items in the store ask whether you will be picking them up in the store or whether we will be shipping the item. These items can be dropshipped from the manufacturer and while we don't offer our flat $6 shipping on them, we are happy to have the items dropshipped for the additional shipping charge. This is documented on the individual item pages.
Please note that we make our best effort to maintain sufficient inventory of all of the products listed online and inventory is updated daily, although based on sales in-store this may impact online stock levels. This may impact orders that are designated for the in-store pickup method of shipping. Please allow 24 hours to ensure your order is ready before attempting a pickup.
If you have any shipping questions not covered here, please contact us at 630.357.7621.
Returns & Exchanges
We happily accept returns of unused items. We only ship brand new products to our customers, and we expect that any returned items look and smell the same. All returns must be postmarked within 10 days of receipt. Prior to returning an item, please contact us with the reason for the return, so that we can issue you a credit (less shipping & handling) upon receipt. Please note that Holiday Free Shipping will not apply to returned items.
Pleas send items back in their original packaging and in their original condition.
We do not offer refunds on beds or carriers for hygenic reasons. All sales on sale items, personalized items and perishables are final. Shipping and handling is not refundable.
Returns can be mailed to the following address: Two Bostons Returns 103 W. Jefferson Ave Naperville, IL 60540
Sales Tax
Sales tax will be added to orders by and shipped to Illinois customers only.
Payment Methods
We accept Visa, Master Card, Discover, and American Express as well as Paypal. Credit card accounts are billed at the time of shipment. For the best service, please include a daytime telephone number in case there are questions pertaining to your order.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties because we hate when companies do this to us! When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order in a timely manner. We respect your privacy by not selling or sharing this information.
Online Security
Your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
Cookies
Twobostons.com uses cookies to track shopping cart information and we also reserve the right to use cookies to track visits, keep your account information up-to-date, and estimate audience size. The information collected by cookies helps us to better understand our market and provide the best service to our customers.
How to Place an Order
Ordering a product from Two Bostons online is quick and easy. After you select an item, you'll be guided through checkout and order confirmation. If you prefer not to order online, you can order via phone (630.357.7621). |
